comfortable and exiting - went to see Ogrodzieniec Castle for my birthday, had a good time and a really interesting conversation throughout the day on our drive to and around the Castle. Wojtek was friendly, knowledgeable and a really good guide. to top it off he gave us some really good advice on where to get our dinner.

Guide didn’t bother to show up but took my money - Paid and confirmed the trip on the site. Didn’t receive an email the day before confirming pickup time but the activity says it starts at 8am so didn’t think it was a problem. I called the number for the tour guide in the morning to confirm pickup. No answer. At 8am the guide called and said he sent an email the day prior (he did not, I checked my spam and you can message via Viator) and he said he called but my phone was off (it was not, and clearly my number works because he called me at 8am the day of the trip). He said he needed to reschedule the trip for the next day because the site was closed (it was not, I confirmed the site was open the day prior). I couldn’t reschedule because my flight left the day he wanted to reschedule, and also the day he wanted to take us was a National polish holiday so the site would likely not be open that day. I’m now waiting for my refund, but thankfully I paid via PayPal so if they won’t give it PayPal will ensure I receive my refund and start any legal proceedings needed so they can get their money back. DO NOT BOOK WITH THIS COMPANY. I would have been more understanding if they were just honest and said they didn’t receive notification of the booking or maybe something happened with their cars etc. But they should have contacted me prior and they didn’t but lied to say they made their attempts. Completely unprofessional service.